Legal

Using HomeCareUk as an agent to rent or let a property

Why should you choose a letting agent who is registered with HomeCareUk?

  • Registered agents must follow The Property Ombudsman Letting Code of Practice. This sets out the framework within which registered agents must operate and the standards of service they must provide for both tenants and landlords.
  • The Code is compulsory and is rigorously applied in our complaints handling.
  • The agent is required and has agreed to have Professional Indemnity insurance to ensure that any compensation awarded to you can be paid.
  • The agent is required and has agreed to have an in-house complaints system with written procedures; inform you how to refer any unresolved dispute to the Ombudsman and co-operate with any investigation by the Ombudsman 

What else can Tenants and Lanlords expect from HomeCareUk as a letting agency?

  • Offers. When an offer has been accepted but before the tenancy agreement is in force the agent must inform the applicant whether or not marketing is to continue.
  • Deposits. Any deposit that the tenant may be required to pay at the beginning of a tenancy which is held by the agent must be held in a client account. Where the law requires it, any deposit taken on an Assured Shorthold Tenancy should be transferred within 14 days either to an approved Tenancy Deposit Scheme, or is protected by an insurance based scheme, for which the agent pays a fee to insure against their failure to repay any money due to the tenant.
  • Tenancy Agreement. Tenants should expect to be supplied with a draft Tenancy Agreement to read before signing, recording the terms of the letting including the rent, deposit or ancillary fees and charges, duration and repair obligations.
  • Inventory. The agent should ensure that the tenant receives an inventory of furniture, fittings and equipment at the beginning of the tenancy to record the condition of the property and/or contents.

What else can landlords expect from HomeCareUk as a letting agent?

  • Recommended Rents. The rental figure given by the agent must represent current market conditions. The agent must be able to support any figure given, and, wherever possible, it must be based on comparisons with similar properties in a similar location.
  • Terms of Business. The agent must provide written Terms of Business that confirm the landlord's requirements and clearly state and explain all fees and charges.
  • Marketing your Property. The agent must comply with various requirements about how 'To Let' boards are displayed, how viewings are conducted, and whether marketing should continue after an offer is received.
  • Viewings. The agent must follow the landlord's instructions on how viewings should be conducted. He will record and pass on to the landlord any feedback from viewings.
  • References. The agent will take due care in obtaining the references of potential tenants.

For More information On our Services please call our office on 01642 658764 opening hours are 9am-6pm

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